Shippers
The cargo is yours whoever was supposed to be carrying it.
A shipper tendering directly carries the loss and the customer conversation. The records that would have shown the carrier was wrong are the ones already in your own system.
Systems
What is usually already there
An ERP or TMS that tenders loads, a small approved carrier list, and a receiving operation that sees who actually arrives.
The platform reads what those systems post and nothing else. An entity is billed once it has actually been scored, and one nobody monitors is not.
The approved list is not enough
An approved carrier's authority can be hijacked, and the paperwork will still say the name you approved.
Substitution shows up early
A pickup requested from a phone that is not on the carrier's record is visible before the trailer leaves.
One case per load
Findings join the case for that load rather than paging your team twice about one shipment.
Nothing is automated by default
A hold is something your system does because your person asked it to.
Response
Where an alert goes
A case reaches transportation and, if you route it there, the receiving site expecting the load.
The ladder is yours to configure. You decide whether an outside agency is reached, and a review nobody actions escalates on its own timer.
Freight and logistics
The vertical this business runs on
Brokers, carriers, 3PLs, shippers, and factors. Read the details
Other buildings
11 more, same product
What changes between a plant, a platform, and a lobby. All industries